Faq's

Why are Dairy dudes prices higher?

Dairydudes employs state-of-the-art technologies to produce & deliver milk of the greatest standards to its customers. Apart from the operations Dairydudes also has a facility that continually keeps on testing the milk standards and Eco-friendly packaging(Steel bottle) towards the betterment of the quality of milk we serve.

Are Dairydudes milk bottles reusable?

Yes, Dairydudes steel bottles are recycled; all you have to do is leave the milk bottles outside your door where the milk gets delivered. Our delivery executives are trained to take them back to our facilities from where they are sent for cleaning and reusing.

Is there a difference between bottle milk and value pack milk?

While there is no difference in the product, milk bottles are convenient while storing in your refrigerators and are reusable.

How long can I hold my subscription?

You can hold your subscription by calling our customer support helpline at +91-9024372223 (between 08 AM and 06 PM). You can communicate the period ( from & to dates).period in which you want to hold your orders. This duration cannot exceed 15 days.

How does subscription work?

Subscription means regular delivery of our products at your place. You can subscribe for any of our products, share the frequency and quantity & enjoy timely delivery.

Can I have a subscription for multiple products?

Yes, you can subscribe for multiple products by going into the calendar, adding the products & selecting the frequency.

What are different types of subscription to choose from?

You can choose the delivery frequency from daily, weekly, & by selecting dates from the calendar. You can also choose a variable quantity, for e.g. 1 liter on a day & 2 liters on a subsequent day & so on.

How do I update my delivery address?

You can make changes to your address by calling our customer support helpline at +91-9024372223 (between 08 AM and 06 PM) or mail us on dairydudes3@gmail.com.

How do I resume my subscription?

The subscription auto resumes post the hold date you've shared with our customer support. In case you want to resume services before the hold due date, you can again inform customer support regarding the same.

How long can I hold my subscription?

You can hold your subscription for a max. period of 15 days.

What time will I get my order?

Dairydudes delivery boys deliver between 6 AM to 9 AM every day. So, you can expect your order to be delivered to you the next morning of the day you place your order.

Can I cancel my order for a particular day?

You can cancel by calling our customer support helpline at +91-9024372223 (between 08 AM and 06 PM) and communicating the date and day for which you need to cancel. You can add/delete/increase quantity etc. from here. Please note, that no changes can be made for the orders pertaining to the same date.

How do I get in touch with my delivery executive?

You can't get in touch directly with the delivery executive. But, in case you have an urgent request you can call on our customer support helpline at at +91-9024372223 (between 08 AM and 06 PM) & they'd be able to help you out with your query.

Can I get delivery in the evening?

Sorry, but to keep the freshness of milk intact, till now we are only delivering in morning shifts. We will soon be opening our store in your locality from where you can directly purchase our products, details will be updated on our website soon.

Can I make payment in cash?

Yes, but we do accept cash payments in extreme cases only. You can request cash collection to our customer support helpline at +91-9024372223 (between 8 AM to 6 PM) & they'd be able to help you out.

What payment options are available?

We accept all major Credit/Debit cards, UPI, and Net banking from major Indian banks & major digital wallets.

Payment gateway not working. What do I do?

This might be a temporary event, so you can wait for a while & try again. If the issues still persist, You can request cash collection to our customer support helpline at +91-9024372223 (between 8 AM to 6 PM) & they'd be able to help you out.

When may I supposed to make the payment?

For an uninterrupted milk supply, we recommend you always keep an advance payment. So, you can make a payment anytime you see a low balance.

Can I have alternate mobile number add?

Yes, you can add alternate mobile numbers. But, for that, you need to call our call customer support helpline at +91-9024372223 (between 8 AM to 6 PM).

How can I change my address/mobile number add?

for changing the mobile phone number/Adress, you have to call the customer support helpline at +91-9024372223 (between 8 AM to 6 PM).

Can I refer a family member/friend?

Yes, but only family members who do not share the same address may be referred.

What is the benefit of referring someone?

DairyDudes' referral program offers benefits for both referrers and referees. When you (the referrer) share your referral code with a friend (the referee), your friend will receive 1 litre of free milk on the 8th day after subscribing to a minimum 7-day milk plan. As a thank-you for your referral, you’ll receive 3 litres of free milk once your friend completes their first week of transactions and their order is delivered. Free milk delivery will be scheduled at your convenience day.

How can I refer a friend?

Once you have completed your first week of orders with Dairydudes, you will receive a Referral code in your email. share this code with friends via WhatsApp, SMS, email or however you like.

How many friends can I refer?

Good news! There is absolutley no limit to how many friends you can refer to Dairydudes.